Submit a Support Ticket
Send us a message and we'll get back to you.
The best way to get help is to submit a ticket. Tell us what's going on and we'll reply by email — usually within a few hours during the school day.
- 1Click Submit a ticket on the Help Centre home page.
- 2Fill in your name, email, subject, and a description of the issue.
- 3Choose a category that matches your question.
- 4Click Submit. You'll get a confirmation and a reply to your email.
Include a screenshot
If you're reporting a bug, a screenshot helps us fix it faster — attach it to your email reply.